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Acquire how to solve common errors coming from eBay'south cease
In this article, you will learn what each eBay error means and how to apace resolve it.
Search for your selected error, click on the text link, and you lot will be redirected to the workaround.
We recommend you hit 'CTRL+F5' on your keyboard to quickly locate the error Relevant to you to relieve fourth dimension, once you lot located the error - Click on the text mistake and You volition exist redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You have not opted into Business Policies. To continue using this feature please opt-in using the following link.
Reason: You did not opt-in to eBay's business organisation policy and that'due south why eBay cannot ready your policies.
Workaround: Delight visit this link http://world wide web.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business concern policies. After you've done so, you can create your payment, shipping, and return policy on eBay.
Fault (240): The item cannot be listed or modified. The title and/or description may comprise improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay mistake acquired by either violation of the eBay selling policy or a restriction on your eBay account. For case, the fault may return if you use e-mail or social media links in a title or description. This error can also occur if your particular is in violation of legislation in some countries.
Other reasons for this mistake:
- The championship of description of the listing contains restricted keywords, phone numbers or email addresses.
- The category selected non friction match to the product. The workaround is to try another category.
- Wrong policy selected. This is a common reason. To workaround information technology - try changing to other return or payment or shipping policy.
Workaround: To solve the problem, you need to check the title and description text and exclude restricted words, following the hints from the error clarification. It will be best if you volition start endeavor some other category -> try other policies -> search for keywords that can be restricted.
⚠️ You've provided an invalid return policy.
Reason:You accept entered an invalid render policy in the description of the list, pregnant, in your template.
Workaround: make sure you are using a valid return policy for the particular. Different eBay markets (ebay.com/ebay.co,uk etc) might accept dissimilar requirements and legal obligations. If you're non certain, look for aid on eBay or from other sellers.
⚠️ In society to maintain a safe trading environment, sellers may only offering a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per list.
Workaround: Reduce the available quantity for this listing and then try uploading it again.
⚠️ The email address you entered isn't linked to a PayPal account. If yous don't take a PayPal account, yous'll demand to fix 1 upwards with this electronic mail address so that buyers can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal business relationship, click on the link on your confirmation email to verify your PayPal account with a credit card. And so go to your eBay account to set PayPal as the automatic payment method for eBay payments.
⚠️Before yous tin list this particular we need some boosted information to create a seller's account.
⚠️ Listing cannot exist revised because you accept reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you can revise a single list and you have exceeded this limit.
Workaround: There's nada you can do - you lot volition not exist able to apply the alter you wanted for this listing.
⚠️ Validation of the authentication token in API asking failed
Reason: AutoDS' authentication token has expired. Meaning, we no longer have permission to make changes to your listings. Note: only applies to API stores.
Workaround: Refresh your token.Click on the piffling pencil next to your store name-> Click on the three dots menu-> Renew Token. You lot will be directed to eBay to approve us equally a tertiary-party application again.
⚠️ Buyers love large photos that clearly bear witness the item, so delight upload high-resolution photos that are at to the lowest degree 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will simply upload 500-pixel images, this mistake volition almost probable pop up when y'all add your own image to the listings non matching with eBay'southward requirements.
Workaround: Verify the pixel size of the primary images of the listing and the images of your variations, edit to match if needed, then upload the images again.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This will only happen when you lot list directly on eBay as AutoDS will limit your title's character to fourscore as allowed by eBay.
Workaround: Ensure your list title is non longer than the maximum length - 80 characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "supersede(", IFRAME, META, or includes), cookies or base herf
Reason: It seems you have used some improper codes in your listings. It can happen when yous use your own HTML template.
Workaround: Make sure your item description does not contain the prohibited code listed in the error bulletin.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
Reason: You have entered the same specifics for variation options and particular specifics.
Workaround: You take the same values inserted for variation-specific options and the particular specifics. eBay does not let information technology. Please remove the identical specifics in your Detail Specifics office if they already existed as specifics in the variation option.
⚠️ Variation Specifics provided does non match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Make sure yous are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ A mixture of Self Hosted and EPS pictures are non allowed.
Reason: When in that location are multiple images for your listing and you upload them to the eBay Picture Services (EPS), eBay seems to go the image information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to use all EPS (eBay Picture Services) images for your item or all self-hosted images. Download all your images to your computer. Remove all your images for the list, leaving simply one prototype. Upload the listing with the 1 image remaining only. Once the listing has been successfully uploaded, add the remaining images yous previously saved on your computer.
⚠️ You entered more pictures than allowed.
Reason: eBay allows but 12 images to be uploaded to a single listing.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a full UK/The states Postal Lawmaking/ Please enter a valid postal code mistake
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Assistance Article to larn how to gear up it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: Yous did non give unique names to your variations.
Workaround: You demand to check if you take values for multi-variation options or specifics that are the aforementioned but employ unlike capitalizations such as "white" and "White" and "WHITE", equally these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Fault Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML grapheme (Unicode: 0x3) was plant in the CDATA section
Reason: There's probably a graphic symbol that was copied from another source and it is not compatible with eBay'due south system.
Workaround: Please check your listing's description and header text and remove any special characters y'all can observe and then try uploading your listing once more.
⚠️ The aircraft service is non bachelor for this detail location. Select a different service.
Reason: You have chosen the wrong location and/or aircraft service for this item.
Workaround: Please select a unlike location or a different aircraft service. You tin can read this article to learn how to make general shipping policies that work all-time for drop-shipping.
⚠️ You must accept the International Selling Understanding earlier you lot can listing this item on a site other than where you registered or with international shipping options.
Reason: Every bit a seller, you did not agree with eBay's International Selling Agreement.
Workaround: You must do information technology as function of your seller account. Please visit the eBay link provided in the error message to accept these terms. If yous decide not to accept these terms, you will exist allowed to listing only where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Delight endeavor choosing some other category from the dropdown bill of fare, or attempt listing the item without variations. For more than info about categories please cheque out this Help Commodity.
⚠️ This item cannot be accessed considering the listing has been deleted, is a Half.com list, or you are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an particular is monitored on AutoDS and you get this error - it means it was ended on eBay's direct. You lot volition not be able to make changes to a listing that ended and will need to remove it from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay mistake acquired past either violation of the eBay selling policy or a restriction on your eBay account. For instance, the fault may return if you use electronic mail or social media links in a title or description. This error can also occur if your particular is in violation of legislation in some countries.
Workaround: To solve the problem, you need to bank check the title and description text and exclude restricted words, post-obit the hints from the error description.
⚠️ Missing required filed'' Detail Location''
Reason: Your eBay's business policies do not take the ''Item location'' field, so you need to fill information technology this specific before y'all list the detail.
Workaround:Go to this shipping policy on your eBay account, fill in the ''Item Location'' field, so apply this policy to the listings. We recommend working with a general aircraft policy that does non require a location or have a specific carrier to it.
⚠️ Potency token is hard expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a 3rd political party authority app on eBay had expired.
Workaround: You need to refresh the token from the AutoDS settings folio.
⚠️The category is not valid, select another category.
Reason: The category is not valid for employ for this list at the moment.
Workaround: Try selecting a different valid category for the particular. This fault tin sometimes appear for eBay listings that were previously valid if eBay had fabricated category changes and has not provided a clear mapping from the old category to a new category. You tin read more than nearly eBay's categories here.
⚠️ Error (640): We noticed that you don't take a payment method set up with your eBay account. Every bit soon as you take care of this, you'll exist able to list more items.
Reason: Nigh likely, you need to fix up a payment method on eBay — either via PayPal or a credit card so that eBay tin can charge seller fees.
Workaround:
Click on the following link to learn how to fix upwardly automatic payments on eBay and link your PayPal account. If you already have your PayPal account linked, please relink it via eBay as the PayPal authorizations to your eBay account might take been revoked and need renewal. After completing these tasks, try listing your items again.
Go to:eBay-> Account settings ->Seller Account (Or click here)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This mistake occurs when you alter the item's variations via eBay instead of making changes via AutoDS. Now, when submitting information to eBay from AutoDS, there is conflicting data on both platforms.
Workaround: The best workaround for this problem is to end the listing and upload it once more via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations list with sales history. If you want this variation to be available over again, set its quantity to 0 and disable the stock monitoring for it. If a production's variation has no purchases, you should be able to delete it.
⚠️ This listing would cause yous to exceed the number of items you lot can list. You can list up to x more items this month. Please consider reducing the quantity or asking to listing more: Link
Reason: You exceed the number of items that y'all can list according to your eBay's limit
Workaround: Read this Assist Article for a detailed explanation.
⚠️ If the original item was not listed as a Multi-SKU detail, yous cannot alter it to be a Multi-SKU item during relist (or revise). Y'all volition need to create a new listing as a Multi-SKU item.
Reason: You lot can not change a single listing to a Multi-SKU listing when you're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations list) item equally a new detail instead of relisting or revising an quondam non-multi-SKU item.
⚠️ No rate tabular array has been created. Please create the rate table.
Reason: Y'all did not ready a shipping rate table on eBay
Workaround: Check the shipping policy you lot take tried to list with and employ a aircraft rate for information technology for different worldwide locations.
⚠️ This List is a duplicate of your particular: [particular (item number)]. Use multi-quantity fixed price list to listing these items.
Reason: The listing you are trying to list is a duplicate of some other list you accept already published to your store.
Workaround: Brand sure y'all are not uploading a duplicate listing. If yous have already listed the item in question, so detect the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled every bit Variant.
Reason: You take used an invalid tag for this variant.
Workaround:The word yous attempt using for the variant is reserved past eBay and can't be used for your eBay listings. Cull a dissimilar attribute name to avoid the error.
⚠️ The duration [value] day(s) is non bachelor for this list type, or invalid for category [category name].
Reason: The elapsing that you selected is not valid for the listing or category.
Workaround: Check the elapsing yous are using in the settings for the item is valid for the list type or category.
⚠️ Only Single detail tin exist sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You choose the wrong type of publication for this listing.
Workaround: If you are trying to sell more than than 1 specific item, yous need to listing it using a fixed-price format instead of sale-manner.
⚠️Internal fault to the awarding.
Reason: At that place is an eBay server error or network problem.
Workaround: The fault is on eBay'due south server-side, non an error with your listing. Try listing again afterwards.
⚠️Package weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the parcel exceeds the limit of services you are offering in your aircraft policy.
Workaround: Check the weight of the detail you are trying to list and make sure that it works within the limits of the aircraft policy. All-time to create shipping policing that does non require bundle weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: Yous have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or try to use other UPC, EAN, ISBN. Note: these details are pulled direct from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like y'all've reached the number of items you tin list. You can list up to Northward items this month. Request to list more
Reason: This error message suggests that you lot have exceeded the listing limit you accept on eBay. The limit is shared between all eBay sites. When you try to submit a list via AutoDS, it can exist rejected by eBay due to limitations.
Workaround:to resolve this fault, y'all tin either fix quantities in stock to 1 in order to relieve limits or contact eBay customer back up for further aid regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer bachelor, eBay will render this error.
Workaround: Here you lot can observe the changes made to categories and run into if whatsoever of those that yous utilise take been inverse. The only possible workaround for this problem is to select another category.
⚠️ Error (21919303): The item specific MPN is missing. Add MPN to this list, enter a valid value, and then attempt over again.
Workaround: In order to resolve this upshot, yous demand to add MPN to your listing. You tin do information technology in the Specifics section of your item. If your item has no MPN, just put "Does Not Employ" in the field.
⚠️ Mistake (21916884): Condition is required for this category.
Reason: When you listing an detail in some eBay categories, you must specify its status. Atmospheric condition differ by particular category, delight bank check this eBay documentation to notice out more: Detail conditions by category and Particular Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' condition equally a default so you should not encounter this issue when uploading directly via AutoDS. If you withal do, just specify the actual condition for each particular. We convert this description to those required past a specific category on the respective eBay site.
⚠️ Error (10068): Email address cannot be used for PayPal payments at this time.
Reason:This error message is coming from eBay and it refers to the PayPal email address that yous had fix on eBay. The mistake message implies that the PayPal account is either not in good standing, or needs to be reviewed.
Workaround:If yous require immediate payment on your payment policy, your PayPal account should be in good continuing. All the same, if in that location is an result with your PayPal account then immediate payment will not exist allowed until the issue is resolved. In guild to resolve this consequence, please first check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your email address is right, go to the PayPal website, log in, bank check the condition of your business relationship, and resolve whatever bug in that location.
One time resolved, attempt listing your items in AutoDS once more.
⚠️ Fault (121): You will be unable to complete this request until payment is made or a credit carte is put on file for automatic monthly billing.
Reason: This error may come up if you are a new seller and creating a listing for the commencement time, as eBay requires sellers to gear up up a payment method to pay their listing fees.
Workaround: Learn how to set automatic payments on eBay. After that, yous will be able to continue list via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you every bit a Business concern seller to accept returns. This error may appear if your Return Policy is prepare toReturns Not Accustomed.
Workaround: You lot need to navigate to Shipping Policies on your eBay account and set up "Returns Accepted" for each policy used in listings with this fault.
⚠️ Error (21916260): Aircraft service cost exceeds $XX.X maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: Y'all have to lower your shipping fees within eBay's maximum allowed limits. Many sellers even decide to include aircraft costs in the production prices so use gratis aircraft. Additional information tin can be plant on eBay'southward Maximum shipping costs aid page.
⚠️ Error (21919309): %Specific should contain simply one value. Remove the extra values and effort again.
Reason: I of your specifics contains several values (due east.g. Color: Red, Green, Bluish), while eBay requires only one.
Workaround: Leave only i value for this item specific or carve up several values using "/" (Red / Dark-green / Blue). The specific won't exist changed in your original listing.
⚠️ Mistake (640): A hold has been placed on your eBay business relationship.
Reason: If eBay places a agree, restriction, or break on your business relationship, information technology also sends you an email explaining what'southward happened, and what you'll need to do to accept your account reinstated. You'll discover a re-create of this message in My Messages. Acquire more nigh account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "Northward".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item y'all're trying to list is wrong.
Workaround: Open the list and add the appropriate ISBN (EAN, UPC) to your item, or just leave this field blank.
⚠️ Error (21919053): VariationSpecificsSet container (Particular.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations before simply now has them or vice versa. The listing cannot exist updated due to breaking the validation rules.
Workaround: The just workaround to this problem requires catastrophe the detail on eBay and re-list it again.
⚠️ Error (21919067): Information technology looks like this listing is for an item you already have on eBay. Nosotros don't allow listings for identical items from the same seller to appear on eBay at the same time. If you lot'd similar to list more than one of the same item, create a multi-quantity stock-still price list.
Reason: This error means that you already have an active eBay listing for this item.
Workaround: AutoDS volition not allow you to upload this particular if yous were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you lot tin can not modify your pictures or remove variations if you lot have sold some items for this listing, or the item is going to finish in 12 hours. This is an eBay brake.
Workaround: The but selection would exist to end this list and create a new one.
⚠️ Mistake (21916587): Missing proper noun in the variation specifics or variation specifics ready.
Reason: This fault may appear during a Revise / Relist action if the name of a variation specific (such as Color, Size, etc) differs from those you have used before. For case, initially, a specific name in your item variation wasColour, simply later it was changed toColour. In accordance with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem you tin change the initial variation label name in your item (directly on eBay) or end it and list it once more every bit a new 1.
⚠️ Fault (21920272): Users with a low feedback rating are not allowed to list an item with Fixed Price format.
Reason: There are minimum requirements to listing a Fixed Price item. Y'all are automatically qualified if you accept a minimum feedback rating of 10 or are ID Verified.
Workaround: Wait until you accept a feedback rating of 30 or more than and take been a registered user for at least fourteen days or verify your ID to list multiple quantities Stock-still Price items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Well-nigh likely, your listing contains banned words, hyperlinks, or your selling limits accept been reached.
Workaround: Contact eBay Customer Back up to find out the exact reason why the listing was blocked.
⚠️ Fault (73): The price in the listing is either invalid or below the minimum cost of 1,00 EUR.
Reason: Almost sites have a minimum toll of 1 euro or 0.99 British pounds. This error occurs when the price of the item, converted to the regional currency is beneath the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Mistake (21919107): The maximum allowed length for the ConditionDescription field is m characters.
Reason: Every bit a result of the translation, the status clarification of your item in some languages has exceeded the limit of m characters.
Workaround: Try to shorten the status description and relist your detail.
⚠️Error (10007): Distressing, something went wrong. Please wait a moment and effort again.
Reason: This message indicates an fault on the eBay server-side, not an mistake in your listing.
Workaround: Look a couple of minutes and retry your action. Contact eBay Customer Back up if the error occurs over again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Allow paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, there are no listings with zero insertion fees except 40 for Australian residents.
Workaround: Yous tin either allow paid insertion for Australia ($0.92) or delist the item on the Australian site.
Learn more than about listing limits and the fee amount for each site
⚠️V ariation have undefined price
Reason: This message may appear when you import Sale style items without Buy it Now price. AutoDS does not allow importing Auction style listings but they can be listed on other international sites in Good 'Til Cancelled format merely and must have a price.
Workaround: So to resolve this, specify the cost of your list in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Please employ ii-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You did not add the right format of the country and land abridgement as eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to have both the urban center proper name and the country in abbreviation. For example:
⚠️Mistake - Auto decline corporeality cannot be greater than or equal to the Buy Information technology Now price. Error - The Best Offer Auto Accept Price must be less than the Buy It Now price / This item cannot be accessed because the listing has been deleted or you are not the seller.
These errors mean that you're using Best Offer on your eBay Listings and have turned on Auto Decline/Auto Accept settings for the particular(southward). Even so, the calculated selling cost that AutoDS is trying to change the detail to is lower than your car decline amount. eBay is rejecting the modify.
You'll need to disable auto reject/automobile-accept on your listings when using repricing tools. So force reprices your item(s).
Uncheck these on your eBay account:
Automatically take offers of at least
Automatically refuse offers lower than
You take non opted into Business Policies. To continue using this feature delight opt-in using the following link.
Reason: You did not opt-in to eBay's business concern policy and that'south why eBay cannot set up upwards your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business concern policies. Later you've washed then, you tin create your payment, shipping, and return policy on eBay.
Error (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a restriction on your eBay account. For instance, the mistake may return if you utilise email or social media links in a title or description. This error tin besides occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the championship and description text and exclude restricted words, following the hints from the error description.
⚠️ You've provided an invalid render policy.
Reason:Yous have entered an invalid return policy in the clarification of the listing, meaning, in your template.
Workaround: brand sure you are using a valid return policy for the particular. Different eBay markets (ebay.com/ebay.co,uk etc) might have different requirements and legal obligations. If y'all're not sure, wait for help on eBay or from other sellers.
⚠️ In order to maintain a safe trading environment, sellers may simply offer a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per list.
Workaround: Reduce the available quantity for this listing and so attempt uploading it again.
⚠️ The e-mail accost you entered isn't linked to a PayPal account. If yous don't take a PayPal account, you lot'll demand to gear up 1 up with this email address so that buyers tin can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit bill of fare. Then go to your eBay account to set up PayPal as the automatic payment method for eBay payments.
⚠️Before you can list this item nosotros need some boosted information to create a seller's account.
⚠️ Listing cannot exist revised because y'all have reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you can revise a single listing and you have exceeded this limit.
Workaround: There's zippo yous tin exercise - yous will not be able to apply the change you wanted for this listing.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' hallmark token has expired. Significant, we no longer take permission to make changes to your listings. Annotation: only applies to API stores.
Workaround: Refresh your token.Click on the piffling pencil side by side to your store proper name-> Click on the 3 dots menu-> Renew Token. You lot volition be directed to eBay to approve usa as a 3rd-party application again.
⚠️ Buyers dearest large photos that clearly bear witness the item, so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images take a minimum of 500 pixels on the longest side. AutoDS will just upload 500-pixel images, this error volition most likely pop upward when you add your own image to the listings non matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the listing and the images of your variations, edit to match if needed, then upload the images again.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Make sure you are inserting valid values for all items and that these values are provided consistently for specifics beyond variations.
⚠️ Listing titles are express to [value] characters.
Reason: Your list exceeds the maximum length of characters. This volition only happen when you list directly on eBay as AutoDS will limit your title'southward graphic symbol to 80 equally allowed by eBay.
Workaround: Ensure your list title is not longer than the maximum length - eighty characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base of operations herf
Reason: It seems you accept used some improper codes in your listings. It can happen when you use your own HTML template.
Workaround: Make sure your detail clarification does not contain the prohibited code listed in the fault message.
⚠️ Variations Specifics and Detail Specifics entered for a Multi-SKU item should be different
Reason: You have entered the same specifics for variation options and detail specifics.
Workaround: You have the same values inserted for variation-specific options and the particular specifics. eBay does not allow information technology. Please remove the identical specifics in your Item Specifics role if they already existed as specifics in the variation option.
⚠️ A mixture of Self Hosted and EPS pictures are non immune.
Reason: When there are multiple images for your listing and you upload them to the eBay Picture Services (EPS), eBay seems to get the image data corrupted - leaving some images uploaded to their servers and others not.
Workaround: Cull to utilize all EPS (eBay Moving-picture show Services) images for your item or all self-hosted images. Download all your images to your computer. Remove all your images for the list, leaving just ane image. Upload the listing with the one image remaining merely. Once the listing has been successfully uploaded, add the remaining images you previously saved on your reckoner.
⚠️ You entered more pictures than immune.
Reason: eBay allows only 12 images to exist uploaded to a single listing.
Workaround: Delight remove images to have a max of 12.
⚠️ Enter a full UK/US Postal Lawmaking/ Please enter a valid postal lawmaking error
Reason: You did non enter a postcode to your eBay Business organisation Shipping Policy.
Workaround: Please visit this Help Article to acquire how to fix information technology.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did not requite unique names to your variations.
Workaround: Y'all need to check if you have values for multi-variation options or specifics that are the same just utilize dissimilar capitalizations such as "white" and "White" and "WHITE", equally these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML grapheme (Unicode: 0x3) was institute in the CDATA section
Reason: There's probably a graphic symbol that was copied from another source and it is not compatible with eBay's organisation.
Workaround: Please cheque your listing's description and header text and remove any special characters you can find and and so try uploading your listing again.
⚠️ The shipping service is not available for this particular location. Select a different service.
Reason: You accept chosen the wrong location and/or shipping service for this item.
Workaround: Delight select a different location or a unlike aircraft service. You tin read this commodity to larn how to make full general aircraft policies that work best for drop-aircraft.
⚠️ Y'all must accept the International Selling Agreement earlier yous can list this detail on a site other than where you registered or with international aircraft options.
Reason: As a seller, you did not agree with eBay's International Selling Agreement.
Workaround: Yous must do it every bit part of your seller account. Please visit the eBay link provided in the mistake message to have these terms. If you determine not to accept these terms, you will exist allowed to list but where your account is registered.
⚠️ This category does not back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Delight try choosing another category from the dropdown menu, or effort listing the item without variations. For more info about categories please check out this Assist Commodity.
⚠️ This particular cannot be accessed because the listing has been deleted, is a Half.com list, or you are non the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you lot go this error - information technology ways it was ended on eBay'due south directly. Y'all will not be able to brand changes to a listing that ended and volition need to remove information technology from the monitor.
⚠️ Mistake (240): The item cannot be listed or modified. The championship and/or clarification may incorporate improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error acquired by either violation of the eBay selling policy or a brake on your eBay account. For instance, the error may return if you use electronic mail or social media links in a title or description. This fault tin also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the championship and description text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay'due south business concern policies do not have the ''Item location'' field, so you need to fill up it this specific before you lot list the detail.
Workaround:Get to this shipping policy on your eBay business relationship, fill in the ''Item Location'' field, then apply this policy to the listings. We recommend working with a full general shipping policy that does not require a location or accept a specific carrier to it.
⚠️ Authorization token is difficult expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a tertiary party authorization app on eBay had expired.
Workaround: Yous need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select some other category.
Reason: The category is not valid for use for this listing at the moment.
Workaround: Endeavor selecting a different valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has not provided a clear mapping from the old category to a new category. You can read more well-nigh eBay's categories hither.
⚠️ Mistake (640): Nosotros noticed that you lot don't have a payment method fix with your eBay account. As before long as you take intendance of this, you'll be able to listing more than items.
Reason: Most probable, you need to gear up a payment method on eBay — either via PayPal or a credit card so that eBay can charge seller fees.
Workaround:
Click on the post-obit link to learn how to fix automatic payments on eBay and link your PayPal account. If you already have your PayPal account linked, delight relink it via eBay equally the PayPal authorizations to your eBay business relationship might have been revoked and need renewal. Subsequently completing these tasks, try listing your items once more.
Go to:eBay-> Business relationship settings ->Seller Account (Or click here)
At the lesser of the page connect your Paypal
⚠️ Fault (21916585): Duplicate custom variation characterization.
Reason: This error occurs when yous modify the item's variations via eBay instead of making changes via AutoDS. At present, when submitting data to eBay from AutoDS, there is conflicting information on both platforms.
Workaround: The best workaround for this problem is to end the listing and upload information technology once again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a buy history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations listing with sales history. If you lot want this variation to be available again, fix its quantity to 0 and disable the stock monitoring for information technology. If a product'south variation has no purchases, you should exist able to delete it.
⚠️ This listing would cause you to exceed the number of items y'all tin can list. You tin listing up to x more items this calendar month. Please consider reducing the quantity or request to list more: Link
Reason: Yous exceed the number of items that you can list according to your eBay'due south limit
Workaround: Read this Help Article for a detailed explanation.
⚠️ If the original item was not listed as a Multi-SKU item, you lot cannot change it to be a Multi-SKU item during relist (or revise). You will need to create a new listing as a Multi-SKU detail.
Reason: Y'all can non change a single listing to a Multi-SKU list when you're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations list) item as a new item instead of relisting or revising an old non-multi-SKU item.
⚠️ No charge per unit tabular array has been created. Delight create the rate tabular array.
Reason: You did not set upward a shipping charge per unit table on eBay
Workaround: Bank check the shipping policy you have tried to list with and apply a aircraft rate for it for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [item (particular number)]. Use multi-quantity fixed toll listing to list these items.
Reason: The list you are trying to list is a duplicate of another listing yous take already published to your shop.
Workaround: Make sure you are not uploading a indistinguishable listing. If yous have already listed the detail in question, then detect the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled equally Variant.
Reason: You lot have used an invalid tag for this variant.
Workaround:The discussion you try using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different attribute name to avoid the fault.
Reason: The duration that you selected is not valid for the listing or category.
Workaround: Check the duration you lot are using in the settings for the item is valid for the listing type or category.
⚠️ Simply Single item can be sold in auction-fashion listings. Switch to FixedPrice format to sell multiple items.
Reason: Yous choose the wrong type of publication for this listing.
Workaround: If y'all are trying to sell more than one specific particular, you need to listing it using a fixed-price format instead of sale-style.
⚠️Internal error to the application.
Reason: There is an eBay server error or network problem.
Workaround: The error is on eBay's server-side, not an error with your listing. Endeavour listing again later.
Reason: The weight of the packet exceeds the limit of services yous are offer in your shipping policy.
Workaround: Check the weight of the particular y'all are trying to listing and make certain that it works inside the limits of the shipping policy. All-time to create shipping policing that does not require package weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: Y'all accept entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct information technology, or try to use other UPC, EAN, ISBN. Note: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Fault 21919188: It looks like you lot've reached the number of items you lot tin list. You can list upward to N items this month. Asking to list more
Reason: This error message suggests that yous have exceeded the list limit you lot have on eBay. The limit is shared betwixt all eBay sites. When you effort to submit a listing via AutoDS, information technology can be rejected by eBay due to limitations.
Workaround:to resolve this fault, you can either set quantities in stock to ane in order to save limits or contact eBay client support for further assistance regarding your limitations.
⚠️ Error 107: The category isn't valid, select some other category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer available, eBay will return this error.
Workaround: Hither you can detect the changes made to categories and encounter if any of those that yous employ have been inverse. The only possible workaround for this problem is to select another category.
⚠️ Error (21919303): The item specific MPN is missing. Add MPN to this list, enter a valid value, and then endeavor again.
Workaround: In social club to resolve this effect, you demand to add together MPN to your listing. You can do it in the Specifics section of your item. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When y'all list an particular in some eBay categories, you must specify its status. Conditions differ by detail category, please check this eBay documentation to discover out more: Item weather past category and Item Condition IDs and Names.
Workaround: AutoDS e'er uploads the 'new' condition as a default so you should non encounter this issue when uploading direct via AutoDS. If you notwithstanding do, just specify the actual condition for each item. Nosotros convert this description to those required past a specific category on the corresponding eBay site.
⚠️ Error (10068): E-mail address cannot be used for PayPal payments at this fourth dimension.
Reason:This error message is coming from eBay and it refers to the PayPal email address that y'all had set on eBay. The error message implies that the PayPal account is either not in skilful standing, or needs to exist reviewed.
Workaround:If you lot require immediate payment on your payment policy, your PayPal account should exist in practiced standing. However, if in that location is an issue with your PayPal account then immediate payment will not be allowed until the issue is resolved. In gild to resolve this issue, please commencement cheque the Payment Policy on eBay and ostend that the PayPal email address was entered correctly (without misspelling).
If your email address is correct, become to the PayPal website, log in, check the condition of your account, and resolve any problems in that location.
Once resolved, try list your items in AutoDS again.
⚠️ Mistake (121): Yous will be unable to complete this asking until payment is fabricated or a credit carte du jour is put on file for automated monthly billing.
Reason: This error may come up if you are a new seller and creating a listing for the outset time, equally eBay requires sellers to prepare upward a payment method to pay their listing fees.
Workaround: Larn how to set upwards automatic payments on eBay. After that, you volition be able to continue listing via AutoDS.
⚠️ Error (21916328): Delight specify a valid return policy.
Reason: eBay obligates yous as a Business seller to have returns. This mistake may appear if your Render Policy is prepare toReturns Not Accepted.
Workaround: You need to navigate to Shipping Policies on your eBay account and set "Returns Accepted" for each policy used in listings with this fault.
⚠️ Error (21916260): Aircraft service price exceeds $Xx.X maximum immune for selected category.
Reason: eBay restricts aircraft fees in certain categories.
Workaround: You have to lower your aircraft fees inside eBay'due south maximum allowed limits. Many sellers even decide to include shipping costs in the product prices and and so apply free shipping. Additional information tin can be found on eBay'southward Maximum aircraft costs assistance folio.
⚠️ Error (21919309): %Specific should comprise simply one value. Remove the actress values and try again.
Reason: Ane of your specifics contains several values (eastward.g. Colour: Red, Green, Blue), while eBay requires only one.
Workaround: Get out only one value for this item specific or carve up several values using "/" (Red / Green / Blue). The specific won't exist changed in your original list.
⚠️ Error (640): A hold has been placed on your eBay account.
Reason: If eBay places a hold, brake, or suspension on your business relationship, it likewise sends you an e-mail explaining what's happened, and what yous'll need to do to have your business relationship reinstated. You lot'll find a copy of this message in My Messages. Larn more than virtually account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you're trying to listing is incorrect.
Workaround: Open the list and add together the appropriate ISBN (EAN, UPC) to your particular, or only get out this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does non match with the variation specifics of the variations on the item.
Reason: These errors occur when your particular had no variations earlier simply now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The but workaround to this problem requires ending the item on eBay and re-list it again.
⚠️ Error (21919067): It looks like this listing is for an item you already have on eBay. We don't let listings for identical items from the same seller to appear on eBay at the same time. If you'd like to listing more than one of the same item, create a multi-quantity fixed price list.
Reason: This error means that you already have an active eBay list for this item.
Workaround: AutoDS will non permit y'all to upload this particular if you were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you lot can not alter your pictures or remove variations if you have sold some items for this listing, or the item is going to finish in 12 hours. This is an eBay restriction.
Workaround: The only option would exist to stop this listing and create a new one.
⚠️ Mistake (21916587): Missing name in the variation specifics or variation specifics set.
Reason: This fault may appear during a Revise / Relist action if the proper noun of a variation specific (such as Color, Size, etc) differs from those you lot take used earlier. For example, initially, a specific name in your item variation wasColor, just later it was inverse toColor. In accordance with eBay regulations, such a variation name won't exist accepted.
Workaround: To resolve this problem you can modify the initial variation label name in your item (directly on eBay) or cease information technology and list it again every bit a new one.
⚠️ Error (21920272): Users with a low feedback rating are not allowed to listing an item with Fixed Price format.
Reason: There are minimum requirements to list a Stock-still Cost item. You are automatically qualified if you accept a minimum feedback rating of 10 or are ID Verified.
Workaround: Expect until you have a feedback rating of 30 or more and accept been a registered user for at least 14 days or verify your ID to listing multiple quantities Fixed Price items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Data Arrangement and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Most likely, your listing contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Back up to detect out the exact reason why the listing was blocked.
⚠️ Error (73): The price in the listing is either invalid or below the minimum price of 1,00 EUR.
Reason: Most sites have a minimum toll of 1 euro or 0.99 British pounds. This fault occurs when the price of the particular, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is 1000 characters.
Reason: As a result of the translation, the condition clarification of your particular in some languages has exceeded the limit of yard characters.
Workaround: Try to shorten the condition description and relist your item.
⚠️Fault (10007): Deplorable, something went wrong. Please await a moment and try again.
Reason: This bulletin indicates an error on the eBay server-side, not an error in your listing.
Workaround: Wait a couple of minutes and retry your action. Contact eBay Customer Back up if the error occurs again.
⚠️The Australian site (ebay.au) doesn't accept Zero insertion fee listings bachelor. Let paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, in that location are no listings with nada insertion fees except 40 for Australian residents.
Workaround: You can either allow paid insertion for Australia ($0.92) or delist the item on the Australian site.
Learn more about listing limits and the fee amount for each site
⚠️Variation have undefined price
Reason: This message may announced when y'all import Auction style items without Purchase information technology Now toll. AutoDS does not allow importing Auction style listings but they can exist listed on other international sites in Good 'Til Cancelled format only and must accept a price.
Workaround: And so to resolve this, specify the cost of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude send to location is unknown. Please utilize ii-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You did non add the right format of the state and country abbreviation equally eBay expects.
Workaround: Get to your Settings page on AutoDS and edit the location to have both the city name and the country in abbreviation. For instance:
⚠️Error - Auto decline amount cannot be greater than or equal to the Buy It At present price. Fault - The Best Offering Machine Accept Toll must be less than the Buy It Now toll / This detail cannot be accessed because the listing has been deleted or you are non the seller.
These errors hateful that you're using Best Offer on your eBay Listings and have turned on Auto Decline/Auto Accept settings for the item(s). However, the calculated selling price that AutoDS is trying to change the item to is lower than your auto decline amount. eBay is rejecting the change.
You'll need to disable auto turn down/auto-accept on your listings when using repricing tools. And then force reprices your item(southward).
Uncheck these on your eBay account:
Automatically take offers of at least
Automatically decline offers lower than
⚠️Error Bulletin: The variation attributes on eBay don't friction match the variation attributes on AutoDS. Delight change the variation attributes on eBay.
Reason: You changed a Variation/s attributes directly through eBay, causing variation attributes not to lucifer with AutoDS.
He need to change the attributes on eBay to match AutoDS. after he does it should work. If he wants he modify the attributes through AutoDS by clicking edit variation options
Workaround:To resolve this, y'all volition need to change the attributes on eBay to lucifer AutoDS. You could likewise change them straight through AutoDS. Afterwards, it should piece of work.
⚠️Mistake - Inventory-based listing management is non currently supported past this tool. Delight refer to the tool used to create this list.
Reason: This indicates that the production was uploaded or edited using other 3rd political party tool that uses another API method for eBay.
Workaround: At that place'due south not much AutoDS tin can do with this error, or the product as AutoDS cannot brand whatsoever changes to it. The only solution offered here is to delete the production and re-upload information technology using AutoDS.
If you accept further questions about this topic, please do not hesitate to accost us at the support chat - we volition exist more than happy to assist you.
Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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